At The Illam Co, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect information when you visit www.theillamco.in or contact us through our website.
Our website is operated for providing information about our serviced-apartment accommodation, responding to enquiries and assisting guests with their stay.
1. Information We Collect
Depending on how you interact with our website, we may collect information such as:
- Name
- Email address
- Phone number
- Enquiry or message details
- Preferred stay dates or accommodation-related information that you voluntarily provide
- Information submitted through contact or enquiry forms
We may also automatically receive limited technical information when you visit our website, such as browser type, device information, IP address, pages visited and general website usage information.
2. How We Use Your Information
We may use the information you provide to:
- Respond to your enquiries
- Provide information about The Illam Co and our accommodation
- Assist with booking-related enquiries
- Communicate with you regarding your requested stay
- Provide customer support
- Improve our website and guest experience
- Maintain website security and prevent misuse
- Comply with applicable legal or regulatory requirements
We will use personal information only for appropriate and relevant purposes connected with our services.
3. Booking Through Third-Party Platforms
Our website may provide links or buttons that direct you to third-party booking platforms, including Airbnb.
When you click a third-party booking link and leave our website, the privacy practices and terms of that third party will apply to information you provide on its platform.
We recommend reviewing the relevant third party’s privacy policy before submitting personal information or completing a booking.
4. Information Sharing
We do not sell or rent your personal information to third parties.
We may share information where reasonably necessary to:
- Respond to your request
- Provide requested services
- Operate and maintain our website
- Use website hosting, communication or technology service providers
- Comply with applicable law, legal proceedings or lawful requests
- Protect our rights, property, security or the security of our guests
Where third-party service providers process information on our behalf, we expect them to handle information appropriately and securely.
5. Cookies and Website Technologies
Our website may use cookies or similar technologies to improve website functionality, understand website usage and provide a better browsing experience.
Cookies may be used for purposes such as:
- Remembering website preferences
- Understanding website traffic
- Improving website performance
- Website security
- Analytics and measurement
You can control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
6. Third-Party Links
Our website may contain links to third-party websites and services, including booking platforms, maps and social media platforms.
The Illam Co does not control the privacy practices of these external websites. We encourage you to review their respective privacy policies when visiting them.
7. Data Security
We take reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted online.
Indian data-protection law includes requirements concerning appropriate processing, security and handling of personal data; the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 are relevant parts of India’s current data-protection framework.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, resolve enquiries, maintain appropriate business records, or comply with applicable legal obligations.
When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.
9. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including rights concerning access, correction, withdrawal of consent and deletion or cessation of processing in applicable circumstances.
Where processing is based on consent, applicable Indian data-protection law provides for withdrawal of consent, subject to the circumstances and legal requirements set out under the applicable law.
To make a privacy-related request, please contact us using the details below.
10. Children’s Privacy
Our website is intended for general audiences and is not specifically directed at children.
We do not knowingly request or collect personal information from children for purposes that are not permitted under applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website practices or applicable laws.
Any updated version will be published on this page with a revised “Last Updated” date.
12. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the way your personal information is handled, please contact us.
The Illam Co
Website: www.theillamco.in
Email: support@theillamco.in
Phone: +91 91760 40700
Address:
Flat – C, 1st Floor, Sruthi Apartment
New Door No. 89, Old No. 45/5
Panchalli Amman Koil Street
Arumbakkam, Chennai – 600 106
Tamil Nadu, India
Privacy at The Illam Co
Your information. Your privacy. Our responsibility.
We aim to keep our communication transparent and handle the information you share with us responsibly.
STAY • FEEL • BELONG