At The Illam Co, we understand that travel plans can change. This Refund & Cancellation Policy explains how cancellations and refunds are handled for stays booked through our website and third-party booking platforms.
1. Bookings Through Airbnb
The Illam Co currently uses Airbnb for guest reservations.
When you make a reservation through Airbnb, the cancellation policy applicable to that specific reservation will determine whether you are eligible for a full refund, partial refund or no refund. The applicable policy is displayed on the Airbnb listing and during the booking process.
Guests should review the cancellation terms before confirming their reservation.
2. Cancelling Your Reservation
If you need to cancel your stay, please cancel through the Airbnb platform where your reservation was made.
The refund amount will depend on:
- The cancellation policy applicable to your reservation
- The date and time of cancellation
- The check-in date
- The length of your reservation
- Any applicable Airbnb fees or policies
Airbnb provides a refund breakdown when you proceed with cancellation, allowing you to review the applicable refund before confirming the cancellation.
3. Refunds
Eligible refunds are generally initiated through Airbnb after cancellation.
The time taken for the refunded amount to appear in your account may depend on your bank, card issuer or payment provider.
The Illam Co does not independently guarantee a full or partial refund outside the cancellation policy applicable to your Airbnb reservation.
4. Host Cancellation
If The Illam Co is required to cancel a confirmed Airbnb reservation, Airbnb’s applicable policies will determine the guest’s refund and any available rebooking assistance. Airbnb states that when a host cancels a home reservation before check-in, the guest is generally entitled to a full refund, subject to applicable policies.
5. Issues With Your Stay
If you experience a significant issue with the accommodation, please contact The Illam Co as soon as possible so that we can try to resolve the issue.
For Airbnb reservations, Airbnb’s Rebooking and Refund Policy for Homes may apply in certain circumstances. Airbnb currently requires guests to report covered reservation issues within 72 hours of discovering them and may request supporting evidence such as photographs or videos.
6. Exceptional Circumstances
In certain rare circumstances, Airbnb’s Major Disruptive Events Policy may apply. Where that policy applies, guests may be eligible for a refund or other assistance regardless of the normal cancellation policy.
7. Changes to a Reservation
Requests to change booking dates, number of guests or other reservation details should be made through Airbnb.
Any change may affect the applicable price, availability or cancellation terms.
8. Direct Enquiries
If you contact The Illam Co directly regarding a cancellation or refund, we will assist where possible. However, for reservations made through Airbnb, the applicable Airbnb booking terms and policies will govern the reservation.
9. Contact Us
For general enquiries regarding your stay:
The Illam Co
Email: support@theillamco.in
Phone: +91 91760 40700
Website: www.theillamco.in
Address:
Flat – C, 1st Floor, Sruthi Apartment
New Door No. 89, Old No. 45/5
Panchalli Amman Koil Street
Arumbakkam, Chennai – 600 106
Tamil Nadu, India