Welcome to The Illam Co. These Terms & Conditions govern your use of www.theillamco.in and your interactions with The Illam Co regarding our serviced-apartment accommodation.
By accessing or using our website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website.
1. About The Illam Co
The Illam Co provides information about serviced-apartment accommodation in Chennai, including property details, amenities, location information and contact details.
The website is primarily intended to provide information and assist guests with enquiries and booking-related information.
2. Website Information
We make reasonable efforts to ensure that information published on our website is accurate and up to date.
However, property features, amenities, availability, pricing, photographs and other information may change from time to time.
We reserve the right to update, modify or remove website content without prior notice.
3. Booking & Reservations
Where available, booking links on our website may direct you to Airbnb or another third-party booking platform.
Any reservation made through a third-party platform is subject to that platform’s:
- Booking terms
- Cancellation policy
- Payment terms
- Guest policies
- Refund policies
- Check-in and check-out requirements
The terms displayed on the applicable booking platform at the time of reservation will apply to that booking.
4. Availability & Pricing
Availability and pricing may vary depending on:
- Dates selected
- Length of stay
- Number of guests
- Seasonal demand
- Third-party booking-platform policies
Any pricing or availability displayed on our website should be treated as informational unless confirmed through the applicable booking platform.
5. Guest Responsibilities
Guests are expected to:
- Provide accurate information when making an enquiry or reservation.
- Follow the property’s applicable house rules.
- Respect neighbours and the surrounding residential community.
- Keep the apartment and its contents in reasonable condition.
- Use the property only for lawful purposes.
- Follow applicable check-in and check-out instructions.
- Report significant issues or damage as soon as reasonably possible.
Guests may be responsible for costs resulting from damage caused by them or members of their party, subject to the applicable booking and property policies.
6. Property Rules
Guests must comply with the house rules communicated before or during their stay.
These may include rules relating to:
- Maximum occupancy
- Noise and disturbance
- Smoking
- Parties and events
- Pets
- Visitors
- Use of facilities
- Check-in and check-out
Specific property rules may be updated from time to time.
7. Cancellation & Refunds
Cancellation and refund terms depend on the booking channel and the applicable reservation policy.
For reservations made through Airbnb, the cancellation and refund policy shown on Airbnb for that reservation will apply.
The Illam Co does not guarantee a refund outside the applicable cancellation policy.
8. Check-In & Check-Out
Guests must follow the check-in and check-out instructions provided for their reservation.
Check-in and check-out times may vary depending on the property and reservation.
Early check-in or late check-out may be subject to availability and may involve additional conditions or charges where applicable.
9. Third-Party Websites
Our website may contain links to third-party websites and services, including Airbnb, Google Maps and other external platforms.
We do not control the content, availability, policies or privacy practices of these third-party websites.
Your use of those services is subject to their respective terms and policies.
10. Website Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorised access to the website or its systems.
- Copy, reproduce or misuse website content without permission.
- Introduce malicious software or harmful code.
- Interfere with the normal operation of the website.
- Submit false, misleading or fraudulent information.
11. Intellectual Property
Unless otherwise stated, the content on www.theillamco.in, including text, branding, logos, graphics, photographs, design elements and other materials, belongs to or is used by The Illam Co with appropriate permission.
You may not reproduce, modify, distribute or commercially use our website content without prior written permission.
12. Photographs & Representation
Property photographs on the website are intended to provide a general representation of the accommodation.
Furniture, décor, views, amenities and other details may change from time to time.
Where there is a difference between website information and the confirmed booking information, the applicable confirmed booking details will take precedence.
13. Limitation of Liability
To the extent permitted by applicable law, The Illam Co will not be responsible for indirect, incidental or consequential losses arising from the use of the website or information contained on it.
We are also not responsible for interruptions, errors or failures caused by circumstances beyond our reasonable control, including third-party platform outages, internet disruptions or other technical issues.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is not permitted by applicable law.
14. Force Majeure
The Illam Co shall not be responsible for delays, cancellations or inability to provide services resulting from circumstances beyond reasonable control, including natural disasters, government restrictions, emergencies, severe weather, infrastructure failures or other unforeseen events.
Where applicable, we will communicate with affected guests and follow the relevant booking-platform policies.
15. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, website or applicable requirements.
The updated version will be published on this page with a revised “Last Updated” date.
16. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
Any disputes relating to these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts in Chennai, Tamil Nadu, subject to applicable law.
17. Contact Us
For questions regarding these Terms & Conditions, please contact:
The Illam Co
Website: www.theillamco.in
Email: support@theillamco.in
Phone: +91 91760 40700
Address:
Flat – C, 1st Floor, Sruthi Apartment
New Door No. 89, Old No. 45/5
Panchalli Amman Koil Street
Arumbakkam, Chennai – 600 106
Tamil Nadu, India